Communication

Listening

• Demonstrate capacity to listen effectively and understand messages.
• Able to confirm messages have been received and are understood.

Written and Oral Presentation

• Understand practices and tools to support simple and effective written, oral and visual/graphic presentations.
• Able to express ideas in a clear, organized and effective manner, both verbally and non-verbally, to achieve understanding.
• Able to communicate complex matters and be persuasive.

Information and Knowledge

• Understand types of information and knowledge required to support decision-making.
• Able to translate and integrate various sources of information.
• Able to support timely, relevant and accurate communications.

Use of Information Technology

• Understand issues, trends and how to integrate multi-media material into written, oral and visual presentations.
• Use current technology to complete work and make informed decisions.
• Evaluates the use of technology and, through benchmarking (review of best practices), identify opportunities for improvement and support of technical staff.

Internal and External Relations

• Understand the importance and practices of successful media and other external relations activities required to communicate messages effectively.
• Understand various types of internal communications and processes used to gather and disseminate information.
• Engage in activities to improve internal and external relations activities.