Interpersonal Skills

Integrity and Trust

• Understand the importance of maintaining high standards of integrity and trust.
• Able to provide a balanced picture, respect others and build trust.
• Able to set a positive example.

Diversity and Inclusiveness

• Understand the elements of diversity and difference.
• Appreciate the value of diversity.
• Able to apply policy and practices to accommodate diversity and inclusiveness.
• Able to articulate recommendations for consideration and action.

Facilitation

• Understand the value of facilitation to plan making and implementation.
• Understand practices to facilitate situations.
• Able to facilitate situations to support decision making and engender commitment.

Negotiation

• Understand practices to support negotiations.
• Able to support position and presents issues in a factual and persuasive manner.
• Able to build on common ground and seek compromise when appropriate.

Collaboration and Consensus Building

• Understand practices to support collaboration and consensus building.
• Able to assess and analyze an approach to support improvements.
• Able to facilitate collaboration and consensus building situations.

Conflict Management

• Understand practices to manage conflict.
• Able to assess the nature of a conflict and suggest an approach to address the conflict.
• Able to address conflicts in a non-judgmental fashion, clarify differences, and build on common interests.
• Able to propose recommendations for consideration and action.