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  • Demonstrate capacity to listen effectively and understand messages.
  • Able to confirm messages have been received and are understood.

Written and Oral Presentation

  • Understand practices and tools to support simple and effective written, oral and visual/graphic presentations.
  • Able to express ideas in a clear, organized and effective manner, both verbally and non-verbally, to achieve understanding.
  • Able to communicate complex matters and be persuasive.

Information and Knowledge

  • Understand types of information and knowledge required to support decision-making.
  • Able to translate and integrate various sources of information.
  • Able to support timely, relevant and accurate communications.

Use of Information Technology

  • Understand issues, trends and how to integrate multi-media material into written, oral and visual presentations.
  • Use current technology to complete work and make informed decisions.
  • Evaluates the use of technology and, through benchmarking (review of best practices), identify opportunities for improvement and support of technical staff.

Internal and External Relations

  • Understand the importance and practices of successful media and other external relations activities required to communicate messages effectively.
  • Understand various types of internal communications and processes used to gather and disseminate information.
  • Engage in activities to improve internal and external relations activities.

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View the 2011 CIP Competency Task Force Report