Hamburger Menu Button
Link to Search Page
Collapse Expand Button
The Ontario Professional Planners Institute (OPPI) is responsible for regulating and governing the conduct of its members in the practice of their profession. All Candidate and Full members must adhere to The Professional Code of Practice which forms the basis of planning practice by members. This Code is enforceable through Institute's Complaints and Discipline provisions.
Please see below for a simplified, step-by-step summary of the Complaints & Discipline process.
Members of OPPI (except Student members, Pre-Candidate members and Public Subscribers) are governed by The Professional Code of Practice. The Complaints and Discipline provisions are outlined here and may be amended from time to time. The Discipline Committee itself has issued Rules of Practice and Procedure. These rules govern the committee's administration.
In addition to the rules document, please see below related forms:
No, professional planners who do not belong to OPPI are not governed by The Professional Code of Practice, and OPPI has no jurisdiction over them.
OPPI’s complaints process only considers allegations that an OPPI member has breached a provision of The Professional Code of Practice. For example, the complaints process cannot be used to:
Request a complaint form from firstname.lastname@example.org
Please read the Guide and fill out the Complaint Form in full. When complete, please email it to the OPPI Registrar at email@example.com.
Please note that the Complaint Form requires the complainant’s name, and stipulates that you cannot initiate a complaint on behalf of another individual or organization.
OPPI endeavours to address all complaints in a timely manner. The target time to respond to a new complaint is two (2) to six (6) weeks. Statistics obtained by OPPI in 2022/2023 indicate an average time of four (4) months between the receipt of a new complaint and the delivery to all parties of a decision of the Complaints Committee. The process will take longer if a complaint is referred by the Complaints Committee to the Discipline Committee. Consistent with other regulatory bodies, it may take from one (1) to two (2) years after a complaint is referred to the Discipline Committee for a hearing to take place. These timelines will vary and may take longer for complex complaints.
All complaints received by OPPI are reviewed by the Complaints Committee. The Complaints Committee is made up of Full, Practicing members of OPPI and a Public Interest Representative. For those complaints referred for investigation, a third-party investigator is assigned to conduct the investigation and to share their findings with the committee for their ultimate decision on how to proceed.
A caution is a meeting between the Complaints Committee and member where they discuss instances where the member may have failed to meet best practices. It does not involve a hearing or evidence and does not involve a formal finding of misconduct.
The Complaints Committee could agree with the member that an appropriate resolution of the complaint would be if the member took a certain course, for instance.
There is a prehearing conference between the parties and a chair is appointed by the Discipline Committee. The prehearing conference is used to explore settlement possibilities, and (if a hearing is actually required) to order disclosure, narrow issues and schedule the hearing itself.
The process is confidential to the extent that OPPI does not disclose or publicize the name of the complainant or the member against whom a complaint has been made. However, in order to properly and fairly deal with a complaint, that member will receive a copy of the complaint and learn the name of the complainant, and the parties may receive other information about each other during the course of the investigation and hearing. OPPI can direct its members not to disclose such information publicly in specific circumstances, but OPPI cannot guarantee that no information will be disclosed by the other parties.
Multiple complaints against different OPPI members must have separate complaint forms. Please complete a form for each involved OPPI member.
Professional discipline hearings are generally open to the public. If some compelling reason can be given why the hearing should not be open to the public, the Discipline Committee panel has the power to make that order.
No. If a member is found to have breached the OPPI Professional Code of Practice, the member may be suspended, revoked, reprimanded, fined, or ordered to complete relevant education measures, among other penalties.
Note that the “fine” is not paid to the complainant but to the general account of the Institute. Generally, in self-regulated professions, such fines are not payable to the complainant. Also note that even if the OPPI Discipline Committee determined that a member was careless or incompetent in giving a planning opinion or testimony, OPPI has no authority to overturn a planning decision made by an elected council, committee of adjustment, or tribunal.
Decisions of the Discipline Committee are published in OPPI’s Annual Report documents and may also be published in any other OPPI publication, such as Y Magazine. If the member was found to have breached The Professional Code of Practice, that summary may also include the member’s name and the penalty imposed.