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Interpersonal Skills

Integrity and Trust

  • Understand the importance of maintaining high standards of integrity and trust.
  • Able to provide a balanced picture, respect others and build trust.
  • Able to set a positive example.

Diversity and Inclusiveness

  • Understand the elements of diversity and difference.
  • Appreciate the value of diversity.
  • Able to apply policy and practices to accommodate diversity and inclusiveness.
  • Able to articulate recommendations for consideration and action.


  • Understand the value of facilitation to plan making and implementation.
  • Understand practices to facilitate situations.
  • Able to facilitate situations to support decision making and engender commitment.


  • Understand practices to support negotiations.
  • Able to support position and presents issues in a factual and persuasive manner.
  • Able to build on common ground and seek compromise when appropriate.

Collaboration and Consensus Building

  • Understand practices to support collaboration and consensus building.
  • Able to assess and analyze an approach to support improvements.
  • Able to facilitate collaboration and consensus building situations.

Conflict Management

  • Understand practices to manage conflict.
  • Able to assess the nature of a conflict and suggest an approach to address the conflict.
  • Able to address conflicts in a non-judgmental fashion, clarify differences, and build on common interests.
  • Able to propose recommendations for consideration and action.

Return to the Competency Tree

View the 2011 CIP Competency Task Force Report