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Facing change and guiding Ontario into the next quarter century
Technology disruption is all around us, and increasingly, it’s affecting customer expectations and behaviors. Transit is no different, and innovation and data can be powerful tools to help improve planning and the customer/rider experience. Candice Troupe, Vice President of Customer and Clients, oversees most things directly customer-related at the PRESTO division of Metrolinx. PRESTO supports eleven transit agencies and over two million riders every day, and is looking to work with its partners to drive innovation. New payment technologies are also on the horizon which will change and improve travel in the region, and provide valuable insights across many areas – including transit fares, services and planning.