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All levels of government use consultants, spending millions of dollars each year to obtain outside professional services. Yet all too often the hiring process, client/consultant relationship and product fail to meet the expectations of the client. Drawing on decades of experience, the panel will provide concrete examples of what to do and not do to create a process and relationship that will result in a successful project. The session will focus on issues identified by the audience to provide specific solutions to real issues. Issues which will be addressed include framing the study goals and objectives, developing the terms of reference, dealing with the purchasing department, evaluating the consultants, the contract, day-to-day management of the process and dealing with the unexpected. Learning Outcomes: